Terms of Use

1. What these terms cover

These terms govern use of the TopCatch client portal — the authenticated application where you follow the progress of your open roles. They sit alongside the services agreement between us. Where the two differ, the services agreement prevails.

By signing in, the person using the portal accepts these terms on behalf of the company they represent.

2. Access and credentials

• —Access is issued to a company, not sold or self-registered. We create credentials for the contacts named in your agreement.
• —Credentials are confidential and are for your employees and authorised representatives only. Do not pass them to anyone outside your company, including candidates or other suppliers.
• —Everything done under your credentials is treated as done by you. Tell us immediately at contact@topcatch.io if you think they have been compromised, or when someone with access leaves your company.
• —We may reset credentials or suspend a session where we reasonably suspect misuse.

3. Candidate data — your obligations

This is the part that matters most. Through the portal you receive names, contact details, work history and interview summaries relating to identifiable people, who have shared that information for a specific purpose. You agree to:

• —Use candidate data only to assess and hire for the role it was provided for.
• —Keep it within the group of people in your company who need it for that decision.
• —Not publish it, forward it outside your company, sell it, or add it to a database or mailing list used for other purposes.
• —Not use it to build a profile of a person for anything other than this hiring process.
• —Apply the data protection law that applies to you, and answer promptly if a candidate exercises their rights with you directly.
• —Delete or return the data when the role is closed or when we ask, unless you have your own lawful reason to keep it — for example, because you have hired the person.

Once you receive candidate data, you decide how you use it inside your own hiring process, and you are responsible for that use.

4. Interview material

Interview summaries shown in the portal are prepared from recorded screening calls. Recordings and full transcripts remain with us and are not distributed. Summaries are provided to help you evaluate a candidate and are subject to the same restrictions as any other candidate data under section 3.

5. Automated summaries and scores

• —Summaries, match scores and rankings are produced with automated assistance and reviewed by our team.
• —They are an aid to judgement, not a verdict, and may be incomplete or mistaken. Verify anything you intend to rely on.
• —You must not use this material as the sole basis for a decision that has a legal or similarly significant effect on a person.
• —Hiring decisions are yours, and so is compliance with the employment and anti-discrimination law that applies to you.

6. Acceptable use

You agree not to:

• —Attempt to reach data belonging to another client, or to test the portal's security without our written permission.
• —Scrape, bulk-export or systematically copy portal content, or access it by automated means.
• —Interfere with the service, or use it to send unsolicited messages.
• —Reverse-engineer the service or attempt to derive its underlying methods.
• —Approach candidates presented here outside the process, in order to bypass the fees under your agreement.

7. Fees and payment

• —Fees, their basis and their timing are set by your services agreement, not by this page.
• —Payments are accepted and settled through a third-party payroll and payments partner. Invoices and payment instructions may be issued through that partner.
• —Payment card and bank details are handled by that partner and are not stored by us.
• —Where payment is overdue, we may suspend portal access after giving notice. Suspension does not cancel amounts already due.

8. Availability

We aim to keep the portal available and to give notice of planned maintenance, but we do not guarantee uninterrupted access. The portal is a convenience for following your roles; it is not the sole channel of our work together, and an interruption does not pause the underlying service.

9. Intellectual property

The portal, its interface and the way we structure and present information remain ours. You receive a limited, non-exclusive, non-transferable right to use it for your own hiring while your agreement is in force. Nothing here transfers ownership.

10. Disclaimers and liability

The portal is provided as it is. We do not warrant that any candidate will accept an offer, remain in role, or perform to expectation, and we do not warrant that information supplied by candidates or third-party sources is complete or accurate.

Nothing in these terms limits liability that cannot be limited by law, including for fraud, or for death or personal injury caused by negligence. Subject to that, the limitations and exclusions of liability in your services agreement apply to your use of the portal.

11. Suspension and termination

Access ends when your services agreement ends. We may suspend or withdraw access earlier if these terms are breached — in particular section 3 — or where we must do so by law. On termination, the obligations in section 3 continue to apply to candidate data you still hold.

12. Changes

We may update these terms. Material changes will be announced in the portal or by email before they take effect. Continuing to use the portal after that means the updated terms apply.

13. Governing law

These terms are governed by the law stated in your services agreement, and disputes are resolved as that agreement provides.

14. Contact

Questions about these terms: contact@topcatch.io.